You can feel something's there

And then... visible

Strategic marketing that transforms hidden potential into unmistakable presence. Fractional CMO for brands ready to be seen.

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Ketna Mistry
20+Years Experience
10Years Leadership
5Industries
Trusted By
MIT
Maastricht University
ULI
PLP Architecture
Square
CMI
Auris Tech
Fonetti
NRAC
Hines
British Volt
MIT
Maastricht University
ULI
PLP Architecture
Square
CMI
Auris Tech
Fonetti
NRAC
Hines
British Volt

Strategic adviser on customer experience, brand trust, and reputation.

I work with business owners and leaders responsible for progress, performance, and long-term value.

Much of my work begins with a simple question: how is this organisation actually experienced by the people it serves?

Inside most businesses, there is a clear intention behind what the brand stands for. But what customers experience is shaped by what you consistently do.

Marketing, customer experience, employer brand, and reputation are often managed separately. They are experienced as one.

I help leaders see where what they say, do, and deliver are not lining up. Demonstrating how it forms trust, loyalty, and reputation.

My role is to bring perspective and structure from the outside. To make that visible, so better decisions can be made with clarity and consistency.

I've spent much of my career inside complex organisations across financial services, real estate, and professional services.

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Four ways to work together

Fractional CMO

Senior marketing leadership embedded in your business — without the full-time overhead.

Keynote Speaking

Talks on brand strategy and leadership that demand substance over noise.

Mentorship

One-to-one guidance for marketing leaders navigating complexity and competitive environments.

Six-Week Framework

An intensive sprint to diagnose, strategise, and activate — with structure and a deadline.

Strategic marketing leadership without a full-time hire.

A Fractional CMO gives you the strategic thinking and leadership of a senior marketing director, without the cost or commitment of a full-time appointment. The work is specific, time-bounded, and focused on outcomes that matter to the business.

What this engagement covers

  • Customer experience auditUnderstanding the gap between what you intend customers to feel and what they actually feel.
  • Marketing strategy and directionBuilding a clear, connected approach across brand, people, systems, customer service and community.
  • Team alignmentHelping people inside the organisation understand the direction clearly enough to represent it without a script.
  • Framework developmentIntroducing approaches that stick after the engagement ends, rather than creating dependency.
  • Executive advisoryA thinking partner for MDs, CEOs and leadership teams navigating marketing decisions.

Who this is for

Senior leaders inside organisations of 50 to 5,000 people across financial services, real estate, professional services, and ed tech. Typically relevant when marketing is active but not converting, when customers are transacting but not returning, or when the team is busy without building anything lasting.

Keynote talks that challenge how leaders think about visibility, narrative, and market position.

Focused on helping organisations navigate competitive markets with clarity, purpose, and strategic confidence. Talks are prepared to the specific context of your event and audience.

Topics include

  • How to stand out in competitive marketsThe difference between being active and being visible — and how to close that gap.
  • Humanise not automate your marketingWhy the brands that win in the age of AI are the ones that lead with humanity.
  • Building a framework for consistencyHow to create marketing that compounds rather than resets with every campaign.
  • Leadership narrative in the age of AIThe most valuable thing a leader can offer is a distinct, human point of view.

Who this is for

Leadership conferences, industry events, and executive gatherings where the audience is navigating change, competitive pressure, or strategic uncertainty. Ketna speaks to audiences of 50 to 2,000 across financial services, real estate, professional services, and technology.

Mentorship for marketing leaders navigating complexity and competitive environments.

Marketing leadership can be isolating. The pressure to stand out, to articulate value, and to make decisions with confidence requires a trusted advisor who understands both the strategic and operational realities you face.

What the programme covers

  • Regular one-to-one sessionsStructured conversations focused on your specific challenges, decisions, and goals.
  • Strategic thinking partnerA confidential space to think through decisions before you make them — without the noise of internal politics.
  • Accountability and challengeHonest feedback from an experienced advisor who has operated at senior level across multiple industries.
  • Narrative and visibilitySupport in building your professional visibility, your leadership voice, and your confidence as a market-facing leader.

Who this is for

Marketing directors, heads of marketing, and senior leaders who want a trusted thinking partner rather than a coach with a fixed programme. Particularly relevant for leaders who are ready to step up, step out, or navigate a specific transition.

A focused six-week sprint to diagnose, strategise, and activate.

An intensive engagement designed to deliver clarity, alignment, and momentum within a defined timeframe. Structure, decision-making, and a deadline — for organisations that need to move quickly.

What's included

  • Weeks 1–2 — DiagnosisUnderstanding your current position, competitive landscape, and the gap between intention and customer reality.
  • Weeks 3–4 — StrategyDefining your narrative, positioning, and the framework that will guide decisions beyond this engagement.
  • Weeks 5–6 — ActivationTranslating strategy into specific, prioritised actions your team can execute immediately.

Who this is for

Organisations that need to move quickly — whether launching into a new market, repositioning after a period of drift, or resolving a specific strategic challenge. The six-week structure creates urgency and accountability without the open-ended commitment of a retainer.

What clients say

Ketna brought a strategic and proactive approach to strengthen Square's presence. She quickly identified what was needed, implemented a clear plan, and delivered measurable results that far exceeded industry benchmarks.
Square
Ketna's expertise has been invaluable. Her tailored solutions, combined with a deep understanding of the market, have improved our operations and overall performance. We've seen measurable results across various areas.
Urban Land Institute
Ketna was such a pleasure to work with. Her insights and recommendations were invaluable in helping improve the project I was working on. She showed remarkable patience and was very generous with her time.
Chartered Management Institute

Live, applied thinking sessions

Designed to bring clarity and structure to leadership challenges — whether open sessions or tailored for your executive team.

Group Masterclasses
Public

Group Masterclasses

Live, applied thinking sessions focused on leadership clarity, narrative development, and competitive positioning. Open to professionals seeking structured frameworks.

  • Leadership narrative in competitive markets
  • Building frameworks for consistent decision-making
  • Strategic clarity and differentiation
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Private Workshops
Client-Facing

Private Workshops

Tailored sessions for executive teams addressing specific challenges around narrative, positioning, and strategic direction. Designed to align leadership and create confidence.

  • Executive alignment on narrative
  • Competitive positioning workshops
  • Decision-making frameworks for teams
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For Marketing Leaders in Complex, Competitive Environments

Marketing leadership can be isolating. The pressure to stand out, to articulate value, and to make decisions with confidence in competitive environments requires a trusted advisor who understands both the strategic and operational realities you face.

Mentorship session
🧭

Clarity in Strength and Identity

Helping leaders recognise their unique strengths, clarify their identity, and lead with confidence and intention in complex environments.

💡

Reframing Marketing Impact

Helping leaders see new possibilities. Steering with a sharper focus and renewed impact on what truly matters.

🤝

Accountability and Trusted Challenge

A peer-level partnership that provides both support and constructive challenge. Honest feedback from an experienced advisor.

This is a peer-level partnership focused on helping you find your unique skills, identify your distinctive perspective, and develop the confidence to lead with clarity.

Explore Mentorship

Keynote Speaking & Leadership Presentations

Focused on helping organisations navigate competitive markets with clarity, purpose, and strategic confidence.

  • How to stand out in competitive markets
  • Humanise not automate your marketing
  • Building a framework for consistency
  • Leadership narrative in the age of AI
Book a Speaker
The CALM Framework

Frameworks & Articles

Article

How to Stand Out in a Noisy Market

Most brands try to compete on features. The ones that win compete on narrative. A clear, differentiated story is the highest-leverage marketing asset a business can have.

Read More →
Article

Why Leadership Narrative Matters More Than Ever

In an age of AI-generated content and information overload, the most valuable thing a leader can offer is a distinct, human point of view. Here's how to find and articulate yours.

Read More →

Let's Start a Conversation

Whether you're seeking clarity on strategic direction, looking for a trusted advisor, or exploring how to strengthen your leadership narrative — I'm here to help.

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